All orders will be shipped via ground carriers (FedEx / UPS / USPS Priority) and usually take 5-7 business days to arrive. Currently, we are only shipping website orders to Canada and the United States. For all international orders please contact at Sales@SkinStitch.com or at 1-866-254-3900. If you are placing a Rush (1-2 Business Days) or Expedited (2-3 Business Days) order, please be advised that these orders will go out on the same business day if placed before 2:30 PM EST, otherwise they will be shipped on the next business day. Saturdays and Sundays are not considered as business days.
At SkinStitch, LLC we try our best to ship your orders within 24-48 hrs of receiving it, however there could be circumstances when we are unable to do so. In such an event you will be informed of an estimated shipping date. All orders are subject to availability and the shipment could be delayed based on that.
If shipping charges are greater than what was estimated at the time of order placement, we will contact you to get your approval on additional shipping charges.
If the merchandise you received is defective or not what you expected it to be, and wish to return the item, please submit a return request to our Customer Service department at 1-866-254-3900 or email us at Sales@SkinStitch.com.
- Merchandise must be returned within 30 days of the receipt of order. No returns are accepted after 30 days.
- Items must be returned in new, unused and resalable condition and in its original packaging.
- Before returning any product, buyer must obtain a Return Authorization Number (RA#) from a Customer Service representative. Orders returned without obtaining an RA# will be entitled to receive only “In-Store Credit” that can be used towards future purchases.
- All custom orders are non-returnable.
- Returns will be reviewed and inspected before issuing credit. Allow 3 to 4 weeks to process the credit and it will be applied to your credit card or original method of payment.
- Buyer is responsible for return shipping. Return orders are subject to 15% restocking fee. Outbound shipping cost is non-refundable.
- If return is the result of a defective product or shipping error, we will refund the entire purchase amount and return shipping costs